Immunovet North America Privacy Policy

Last updated: July 2024

This Privacy Policy describes how Immunovet North America (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.myimmunovet.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.

Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

Account information including your username, password, security questions.

Shopping information including the items you view, put in your cart or add to your wishlist.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Chat functionality. When you interact with a chatbot on our websites, we collect usage information related to your chatbot interactions, such as the content you view, click on, or share via the chat functionality.

You can remove persistent cookies and change your privacy preferences by following directions provided in your Internet browser's “help” directory. Or you may opt out here and not use our Websites. You can continue purchasing Immunovet Products by emailing clients@myimmunovet.com or calling us at (855) IMMUNOVET. Certain features of the Sites or Services may not work if you delete or disable cookies.

Pixel tags and other similar technologies

Pixel tags. Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the Services, measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates.

Analytics. We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about your use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

In addition, we use other 3rd party platforms in order to better understand our users’ needs and to optimize our Services (e.g., to understand how much time users spend on which pages and which links they choose to click). These providers may use cookies and other technologies to collect data on our users’ behavior and their devices. 

Invisible reCAPTCHA. We use Google’s invisible reCAPTCHA application on our Services in order to protect against spam and other automated abuse. The reCAPTCHA tool may make use of cookies, as well as other information like IP address, date, time, language, screen size and resolution, and mouse movements, while on the page. The use of the reCAPTCHA service and the treatment of any information collected through the service are subject to Google’s applicable privacy policy, available at https://policies.google.com/privacy, and Google’s terms of service, available at https://policies.google.com/terms?hl=en.

IP Address. Your IP Address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP Address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the pages visited. We use IP Addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the Services. We may also derive your approximate location from your IP Address.

Physical Location. We may collect the physical location of your device by, for example, using satellite, cell phone tower or Wi-Fi signals. We may use your device’s physical location to provide you with personalized location-based services and content. We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we and/or our marketing partners may not be able to provide you with the applicable personalized services and content.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

With business and marketing partners, including Shopify, to provide services and advertise to you.

Our business and marketing partners will use your information in accordance with their own privacy notices.

When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We may, in the future disclose the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We may “sell” or “share” (as those terms are defined in applicable law) personal information for the purpose of engaging in advertising and marketing activities, as follows.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

These companies place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a lap top.

If you would like more information about this practice, and to learn how to opt-out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, you may visit:

Digital Advertising Alliance (DAA):

http://optout.aboutads.info/#/

http://www.aboutads.info/appchoices

Network Advertising Initiative (NAI):

http://optout.networkadvertising.org/#/

You may also limit ad tracking in mobile app environments on your device. For the most effective and up-to-date methods for doing so, you should consult instructions provided by those device manufacturers. We offer the following information solely for informational purposes, and we cannot guarantee that the methods below are the most current:

Apple instructions for how to Limit Ad Tracking on devices such as iPhones and iPads

Google instructions for how to express choice on Android devices

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete. You may have a right to request that we delete personal information we maintain about you.

Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Additionally, you may be given the option of receiving recurring informational/promotional/marketing e-mails from Immunovet North America and third parties working with Immunovet North America. You may unsubscribe or opt-out from receiving any informational/promotional material by changing notification settings on the Sites, clicking the unsubscribe link provided in an email, or by emailing us at clients@myimmunovet.com. Please note that if you opt-out of receiving promotional emails from us, we may still send you important administrative messages, from which you cannot opt-out.

You may also be given the option to opt-in to receive informational/promotional/marketing text messages from Immunovet North America. For information on how to opt-out or unsubscribe from text messaging, and for further information, please see the Immunovet North America Text Message Program.

If you would like to access, delete, review, or update personal information that you have provided to us, contact us at client@myimmunovet.com. For your protection, we may need to verify your identity before implementing your request. We will respond to your request consistent with applicable law.

Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please:

Call:  1 (855) IMMUNOVET or;
email us: at info@myimmunovet.com or;
send mail to:
611 Anton Blvd, Suite 330
Costa Mesa CA 92626, United States.

California and Texas Disclosure

This California and Texas Disclosure (“Disclosure”) is provided by Immunovet North America (“we,” or “us”) to California and Texas residents pursuant to the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (collectively, the “CCPA”) and the Texas Data Privacy and Security Act. This Disclosure supplements the information provided in our Privacy Policy.

Our Collection, Disclosure, Sale and Sharing of Personal Information

We collect personal information in a variety of contexts. The specific personal information that we collect, use, disclose, sell or share depends upon our relationship or interaction with that individual.

The following chart details which categories of personal information we collect and process as well as which categories of personal information we disclose to third parties for our operational business purposes within the 12 months preceding the date this Disclosure was last updated. The chart also details the categories of personal information that we “sell” or “share” for purposes of cross-context behavioral advertising within the 12 months preceding the date this Disclosure was last updated.

Sources of Personal Information

We collect this personal information directly from you and from the following types of sources: publicly available databases, internet service providers, social media platforms, third-party data brokers and aggregators, data analytics providers, service providers, and veterinary care providers.

Purposes for the Collection, Use, Disclosure, Sale and Sharing of Personal Information

The purposes for which we collect, use, disclose, sell or share personal information depends on our relationship with a specific California or Texas resident. We collect, use, disclose, sell and share personal information to:

Operate, grow, manage and maintain our business;

Provide products and services;

Manage relationships with service providers; and

Accomplish our business purposes and objectives.

More specifically, we collect, use and disclose personal information for purposes such as to: develop, improve, advertise and market our equine and pet-health related products; operate our services; provide you with tailored content, marketing, and promotional messages; enable you to manage your preferences including, without limitation, the ability to opt-out; operate, repair, provide and maintain our services; conduct research and data analysis; maintain our facilities and infrastructure, protect health and safety; operate and manage IT and communications systems; facilitate communications; conduct risk and security control and monitoring; detect and prevent fraud; perform identity verification; perform accounting, audit, and other internal functions, such as internal investigations; comply with law, legal process, and internal policies; evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets; maintain records; and exercise and defend legal claims. We also sell or share personal information for purposes of advertising and marketing our equine and pet-health related products and services.

Purposes for the Collection, Use and Disclosure of Sensitive Personal Information

Subject to your consent, where required by applicable law, we collect, use, and disclose Sensitive Personal Information only for purposes permitted under the CCPA, including, without limitation, performing services for our business, providing goods or services as requested by you, ensuring the security and integrity of our business, short term transient use such as displaying first party, non-personalized advertising, order processing and fulfillment, servicing accounts, providing customer service, verifying customer information, processing transactions, and activities relating to quality and safety control or product improvements.

Notice of Financial Incentives

Immunovet Rewards

We may offer animal and pet owners the opportunity to participate in our Immunovet Rewards Program (the “Program”), which may provide benefits, including discounts on products, to those who choose to join (our “members”). Those benefits are described along with other material terms and conditions in a separate disclosure.

Our collection of members’ personal information as described above under “Our Collection, Disclosure, Sale and Sharing of Personal Information” allows us to operate the Program and provide membership benefits. We use the personal information of Program members to both award and redeem points. Otherwise, the types of personal information that we collect from Program members are generally similar to the types of personal information that we collect from individuals who are not Program members. The amount of personal information that we collect from a member or non-member may vary and is dependent on the level of interactions and engagement that the member or non-member has with us.

We seek to ensure that both members and non-members have a positive and beneficial experience when seeking the best products and services for their pets. For this reason, we may collect information from both members and non-members related to their personal preferences in order to provide personalized services, as described above under “Purposes for the Collection, Use, Disclosure, Sale and Sharing of Personal Information.” We “sell” and “share,” as those terms are defined under the CCPA, personal information of both Program members and non-members to third parties for the purposes of personalizing online advertising content, as described in this Disclosure.

We estimate the value of a member’s personal information to us, solely for purposes of the CCPA and pursuant to the valuation options mandated by the CCPA regulations, to be reasonably related to the value of the benefits Program members obtain through participating in the Program. We have based this good faith estimate on the value that arises from our commercial relationships, such as with veterinarians, the costs and expenses we incur in offering the Program, the types of rewards offered, and the collection, use and retention of the personal information of consumers who have voluntarily signed up and chosen to remain in the Program. The value of Program benefits to members varies significantly as individual members take advantage of Program benefits to varying degrees.

You may join the Program on our website or by calling a Immunovet Advisor who will set up an online account for you. Members who are California residents may exercise their CCPA rights, including the rights to know, correct, to request deletion, and to opt out of the sale or sharing of personal information, without any effect on their membership status or eligibility to receive rewards, and Program members who exercise their privacy rights under the CCPA receive the same benefits as members who do not. A member may also choose not to receive marketing communications or offers at any time without any effect on their membership status or eligibility to receive Program benefits. You may opt out of the Program and cancel your membership at any time by notifying us at: clients@myimmunovet.com.

Retention Period

We retain personal information including, without limitation, sensitive personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with this disclosure and applicable law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide services to you (for example, for as long as you have an account with us or keep using our services), and the length of time thereafter during which we may have a legitimate need to reference your personal information to address issues that may arise;

Whether there is a legal obligation to which we are subject (for example, certain laws may require us to keep records of certain transactions for a certain period of time); and

Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Individual Requests

You may, subject to applicable law, make the following requests.

1. You may request to know whether we process your personal information, and to access such personal information. If you are a California resident, you may also request that we disclose to you the following information:

• The categories of personal information we collected about you and the categories of sources from which we collected such personal information;
• The categories of personal information about you that we “sold” or “shared” for purposes of cross-context behavioral advertising as defined under the CCPA and the categories of third parties with whom we “sold” or “shared” such personal information;
• The business or commercial purpose for collecting, selling or sharing personal in-formation about you; and
• The categories of personal information about you that we otherwise disclosed, and the categories of third parties to whom we disclosed such personal information;

1. You may request to correct inaccuracies in your personal information.

2. You may request to have your personal information deleted.

3. You may request to receive specific pieces of your personal information, including a copy of your personal information in a portable format.

4. You may request to opt out of any future targeted advertising, including “sharing” of your personal information for purposes of cross-context behavioral advertising.

5. You may request to opt out of any future “sale” of your personal information.

To make a request for disclosures, correction or deletion, please contact us by:

Emailing us at: clients@myimmunovet.com; or

Calling our Toll-free Number: 1 (855) IMMUNOVET

We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the personal information subject to the request. We may need to request additional personal information from you, such as your email address or account number in order to verify your identity and protect against fraudulent requests. If you make a request to delete, we may ask you to confirm your request before we delete your personal information.

You may request to opt-out of any future sale of your personal information and/or targeted advertising, including the sharing of your personal information for cross-contextual behavioral advertising by clicking on the “Do Not Sell or Share My Personal Information/Opt-Out of Targeted Ads” link. We do not knowingly sell or share the personal information, including the Sensitive Personal Information, of minors under 16 years of age.

We process opt-out preference signals, such as the Global Privacy Control, as required by applicable law. These signals set the opt-out of sale and sharing preferences for the particular browser or device you are using. For information about how to use the Global Privacy Control, please visit https://globalprivacycontrol.org/.

You have the right to be free from unlawful discrimination for exercising your rights under applicable law.

Appeal Process

If you are a Texas resident and we refuse to take action on your request, you may appeal this refusal within a reasonable period after you have received notice of the refusal. You may file an appeal by emailing us at: clients@myimmunovet.com  or calling our Toll-free Number: 1 (855) IMMUNOVET

Authorized Agents

If an agent would like to make a request on your behalf as permitted by applicable law, the agent may use the submission methods noted in the section entitled “Individual Requests.” As part of our verification process, we may request that the agent provide, as applicable, proof concerning their status as an authorized agent. In addition, we may require that you verify your identity as described in the section entitled “Individual Requests” or confirm that you provided the agent permission to submit the request.

De-identified Information

Where we maintain or use de-identified information, we will continue to maintain and use the de-identified information only in a de-identified fashion and will not attempt to re-identify the information.

Updates to this Disclosure

We may amend this Disclosure at any time. When we do, we will post the revised Disclosure on this page with a new “Last Updated” date. Changes to this Disclosure will become effective when posted unless otherwise indicated.

Contact Us

If you have any questions or concerns regarding this Disclosure, please contact us at 1-855-IMMUNOVET or email us at clients@myimmunovet.com.

Last Updated: July 2024